By - Neal Cole

15 Customer Onboarding Tools To Boost Conversions

    Why Customer Onboarding Tools? Updated 7th December 2017: Research by the Nielsen Norman Group indicates that most visitors will take just 10 to 12 seconds to decide whether to exit a webpage if it doesn’t sufficiently engage them. Customer onboarding tools can help reduce anxiety and improve engagement. Users know that websites are of highly variable quality and are ruthlessly looking to abandon the

By - Neal Cole

How To Use Live Chat To Improve Conversions

What Are The Benefits of Live Chat? Updated 8/01/2018: Live chat can help improve visitor engagement, reduce bounce rates and cut operational costs by offering real-time interaction with customers whilst they are on your website. Why wait until visitors have left your site to try and contact them? Live chat is a key tool for conversion rate optimisation and  helps

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