What Are The Benefits of Live Chat? Updated 12/06/2020: Live chat can help improve visitor engagement, reduce bounce rates and cut operational costs by offering real-time interaction with customers whilst they are on your website. Why wait until visitors have left your site to try and contact them? Live chat is a key tool… Continue reading How To Use Live Chat To Improve Conversions
Tag: Customer Service
Can Video Mystery Shopping Protect Your Brand?
Using Research To Protect Brand Reputation: Video mystery shopping is a contentious research methodology. However, rarely does a month go by without hearing about another mis-selling scandal in financial services or some other regulated sector. Given the ramifications of the 2008 financial crisis you would expect more monitoring of firms behaviour. This is especially important… Continue reading Can Video Mystery Shopping Protect Your Brand?