Usability testing evaluates the relative ease with which a user is able to complete tasks that a typical website visitor would seek to complete (e.g. find an item on the website or complete a sign-up form).
Usability testing involves agreeing a set task for participants to complete so that the user journey, including any difficulties or mistakes, can be recorded on video and analysed by usability experts. Much usability testing is now done remotely to reduce costs and speed up reporting. There are also specialist usability tests, such as tree testing and card sorting that focus on findability and the information architecture.
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