The Widerfunnel.com lift model is a framework we use to conduct a heuristic analysis

Heuristics

Definition:

Heuristics are educated guesses, rules of thumb or mental short-cuts that guide cultural, social and personal behaviour to speed up decision making and save mental energy. However, they can sometimes result in sub-optimal decision making (e.g. Price reflects quality and scarcity makes something more desirable).

We use heuristics all the time, at work, at play and in social occasions. In conversion we may use the Lift Model to identify areas of interest.

Image of Widerfunnel.com lift model
Source: Widerfunnel.com

In usability there are many heuristics that are employed including the ones outlined below.

Image of diagram with 9 website usability heuristics

Heuristics provide a useful framework for responding and interpreting the world to assist our decision making. Here are 20 of the main usability heuristics from Weinschenk and Barker.

Image of 20 usability heuristics
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Resources:

Conversion marketing – Glossary of Conversion Marketing.

Over 300 tools reviewed – Digital Marketing Toolbox.

A/B testing software – Which A/B testing tools should you choose?

Website optimisation process – 8 steps guaranteed to boost your conversion.

Prioritisation – How should you prioritise your A/B test ideas?

 

Digital Marketing and Insight