By - Lisa Winter

How to avoid the spam filter in eight easy steps

Keeping one step ahead of the spam filter! Internet Service Providers (ISPs) are constantly fighting a war against spam email. In December 2016 an estimated 61% of global email traffic was accounted for by spam messages and so unless your email campaigns are carefully designed and implemented there is a high chance that they could end up in your customer’s

Gall's Law tells us that complex systems evolve from simple systems that worked
By - Neal Cole

What Are The Implications of Gall’s Law For Digital Marketing?

What is Gall’s Law? Gall’s Law is a rule of thumb or heuristic which indicates that complex systems that work are normally found to have evolved from a simple system that worked.  This means trying to design a complex system from scratch is never successful and it cannot be made to work once it has been created. It is necessary

Image of Kendall Jenner in Pepsi ad giving a can to policeman
By - Neal Cole

Was The Pepsi Ad Trying To Do The Wrong Job?

Ads have a job to do! How did Pepsi’s marketing team think the Kendall Jenner ad was going to work and why? Ads have a job to do, but what was the job for Pepsi? “Pepsi was trying to project a global message of unity, peace and understanding.” – according to a brand statement. The problem was in the execution

By - Neal Cole

Hick’s Law And User Experience Design

Choosing Takes Time – Hick’s Law: In 1951 the British psychologist William Hick conducted experiments with a series of lights and Morse code keys to measure choice reaction times. Hick discovered that the relationship between the time it took to make a decision and the number of choices was logarithmic. Together with work by the US psychologist Ray Hyman their

By - Neal Cole

Is Survivorship Bias Destroying Your Optimisation Strategy?

Survivorship Bias & Website Optimisation:   During World War II, researchers at the US Center for Naval Analyses were given a difficult problem to solve.  They were asked to recommend where to reinforce US bombers to reduce aircraft losses over enemy territory.  They decided to conduct a review of the damage inflicted on US bombers that returned from combat missions.

By continuing to use the site, you agree to the use of cookies. more information

The cookie settings on this website are set to "allow cookies" to give you the best browsing experience possible. If you continue to use this website without changing your cookie settings or you click "Accept" below then you are consenting to this.

Close